A successful conversion!

HHLA continuously reviews and optimises processes and procedures, and launched a project to digitalise and standardise invoicing processes for shipowners. The conversion to SAP-SD, a modern standard software for the billing of services rendered, is the biggest, most wide-ranging step.

Staff at the HHLA container terminals in Hamburg and shipping customers contributed to the digitalisation process in important ways. Through cooperative and constructive collaboration with shipowners, the conversion took place well ahead of schedule.

Positive effects are already being seen in practice. In total, more than four tonnes of carbon emissions can be saved annually by digitalising the process. In addition, between July 2020 and December 2021, 95 percent of outgoing invoices were digitalised and more than 2.5 million container and marine events were processed. 85 percent of revenue is billed via the new digitalised invoicing system. With a processing error rate in the one-tenth of a percent range, the measure also means greater customer satisfaction and retention, as well as transparency.

Extensive digitalisation forms the basis for greater efficiency in the future. HHLA also minimises analogue processes outside of accounting, i.e. printouts on paper, distribution by in-house mail, manual signatures or the release of payments will also be implemented digitally in the future. HHLA has already taken the next step in collaboration with several major shipping companies: the direct exchange of EDI data records via electronic invoicing.