The Sales & Customer Care Junior works in the Commercial and Sales team ensuring the highest level of Customer Care to HHLA PLT Italy. The SCCJ assists Commercial and Sales Manager in sales and marketing activities. The Sales & Customer Care Junior is above all responsible for maintaining solid and positive customer relations.

Summary of responsibilities:

• Follow defined customer care objectives, cultivate relationships with customers
• Support the creation of commercial proposals, offers and documentation
• Support the customer during negotiation and post sales activities
• Support the communication between customers and operation team where required
• Collect, consolidate, and archive relevant data for reporting, prebilling and monitoring of commercial activities
• Responsible for commercial related claims; collect data, build the case, communicate with customers to find the optimal solution
• Responsible for coordinating and preparing commercial material/presentations for meetings, exhibitions, and events
• Support the communication's planning and implementation. Support the department and business unit where required

Education & Experience

Degree in Law/Business/Languages or related
1/2 years experience in Customer Service or Commercial positions (preferably with experience in shipping/freight forwarding/logistics companies)

Technical Skills & Knowledge Required (specific skills and knowledge required for the position)

• Good skills in using Microsoft Office package (Excel, Word, PowerPoint and Outlook)
• Ability to write customer-related information and correspondence
• Basic understanding of finance as the position requires pre-billing tasks to be performed

Behavioural Competencies Required (e.g. organizational skills, ability to lead a team, etc.)

We’re looking for a social, support-oriented personality with strong communication skills that can cooperate with current and potential customers while supporting the Commercial and Sales Manager. The person is professional and precise in all tasks given and welcoming/supportive towards all customers. The person is very accurate in their spoken and written communication. Specifically:

• Able to multi-task and perform under pressure
• Professional at all times with a social nature
• Self-starter that can deliver results with minimal guidance
• Ability to network both within the Group and with external stakeholders
• Good communicator

Language Requirements

Good English and Italian both written and spoken

HHLA PLT Italy is part of HHLA Group, with over 6.400 employees worldwide. Success means different things to different people. Therefore, we try to make it possible for each employee working for us to be successful in their own way and develop professionally in accordance with our corporate goals.

Does this spark your interest? Then apply for a job with us!