Download for Customers

Here you can find our general terms and conditions, rates and manuals, and provisions and certificates, all in alphabetical order. Some documents are unfortunately only available in German, so please search the German page too.

General Terms and conditions for Container Handling (GTCCH) (PDF)

Quay operating conditions (PDF)

Quay tariff (PDF)

Temporary storage infoflyer (PDF)

Czasowego składowania (PDF, Polski)

Временное хранение (PDF, русский)

Regulations for external companies (PDF)

Truck Pre-Announcement Manual (PDF)

Truck handling obligatory pre-announcement (PDF)
ODPRAWA CIĘŻARÓWKI – ZGŁOSZENIE TRANSPORTU (W JĘZYKU POLSKIM)
ODBAVENÍ NÁKLADNÍCH VOZIDEL POVINNÉ PŘEDBĚŽNÉ HLÁŠENÍ PŘEPRAVY (ČESKY)
ОБЯЗАННОСТЬ ПРЕДВАРИ-ТЕЛЬНОЙ РЕГИСТРАЦИИ ПРИ ОБСЛУЖИВАНИИ ГРУЗОВОГО ТРАНСПОРТА (PO RUSSKI)

General Conditions of Purchase (PDF)
Suppliers Code of Conduct (PDF)
Rules of procedure whistleblower system (PDF)

HHLA Supplier Portal: General Terms and Conditions
HHLA Supplier Portal: Declaration of Indemnification against the Minimum Wage Law (PDF)
HHLA Supplier Portal: Supplier handbook (PDF, German)