Principles of fair booking

The earlier you know a binding transport time, the earlier you can book slots and so the smoother the process. Please note the following principles:

  • Only book the container volumes that are actually required for the day in question. Otherwise, this will block handling capacities needed by other haulage companies.
  • Only book once you have scheduled the transportation.
  • Book at least four hours in advance where possible. This is generally enough notice to receive a slot.
  • Use all of your booked slots and avoid rebooking or cancelling, particularly for time windows that have already started or elapsed.
  • If you do have to rebook or cancel, do this early on – a few hours’ notice is best. This opens up the corresponding slots to other parties.
  • Should you need to change your plans at short notice, try to swap your slots.

What should be avoided?

  • Repeatedly rescheduling advance bookings only once the time window for the bookings has elapsed, i.e. postponing to the next available time window. This blocks handling capacities that then cannot be used by other haulage companies.
  • Rebooking and cancelling transportation once the time window has already started or elapsed. The terminals record this as a no-show, which may be subject to penalties.